Delhi Child Rights Body Launches WhatsApp Chatbot Service ‘Bal Mitra’


The Delhi Commission for Protection of Child Rights (DCPCR) has recently launched a new WhatsApp chatbot service named ‘Bal Mitra’ to address the needs of children and help them report cases of child abuse. The chatbot is aimed at providing a safe and secure platform for children to report instances of child abuse and neglect, and to seek help and support.

The Bal Mitra chatbot is designed to be user-friendly and accessible to children of all ages. Users can initiate a conversation with the chatbot by sending a message to a designated WhatsApp number. The chatbot will then guide the user through a series of questions, collecting information about the situation and the type of help required. This information will then be forwarded to the DCPCR for further action.

The launch of the Bal Mitra chatbot is a step towards making child protection services more accessible to children in Delhi. The chatbot provides children with a safe and secure platform to report cases of abuse, without having to face the stigma and fear associated with reporting such cases in person. The chatbot also helps to ensure that children can access help and support in real-time, which is critical in cases of emergency.

The Bal Mitra chatbot is a significant step forward in the field of child protection in India. It provides children with an innovative and accessible platform to report cases of abuse and seek help, while also ensuring that they can do so in a safe and secure manner. The DCPCR is also working to train child protection professionals to respond to cases reported through the chatbot and to provide the necessary support and guidance to children in need.

Tracking complaint progress, registering complaints, looking for admissions-related information, and other functions are available through the chatbot. The chatbot seeks to keep the concerns reported to it anonymous and to provide factual information on a variety of issues concerning children and their rights. The chatbot is an automated response tool that, among other things, will aid with information distribution, making it easier for users to submit complaints, and maintaining frequent interaction with complainants.


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