Indian Railways has launched a new service, “Zoop,” a WhatsApp-based food delivery facility for train passengers. The service will be available on the popular messaging platform, allowing passengers to place food orders from the comfort of their seats. The facility is aimed at providing passengers with a convenient and hassle-free experience while traveling by train.
Passengers can access the “Zoop” service by sending a message to the designated WhatsApp number, which will be available on the official Indian Railways website. The food order will then be processed, and the meals will be delivered directly to the passenger’s seat. The service will be available in select trains, and the menu will include a wide range of food options to cater to different tastes and preferences.
The launch of “Zoop” is in line with Indian Railways’ efforts to modernize its services and provide passengers with a more comfortable and convenient experience. The service is expected to be particularly popular among long-distance travelers who may not have access to adequate food options during their journey. The facility will also help to reduce the hassle of buying food from the railway stations, where queues can be long and waiting times can be substantial.
Indian Railways has collaborated with top food delivery companies to ensure that the food served to passengers is of high quality and meets the necessary health and safety standards. The food will be prepared in hygienic conditions, and the packaging will be designed to maintain the quality and freshness of the food.
Customers will be able to reserve meals of their choosing from restaurants accessible at stations en route straight through the IRCTC’s e-catering website using this option.
Customers may or may not be required to download the app.
In the next phase of the service, the customer’s WhatsApp number will be enabled to become an interactive two-way communication platform.
An AI-powered chatbot will answer all passenger inquiries regarding e-catering services and will also reserve meals for them.
Based on client comments and ideas, WhatsApp Communication Gas has been used for e-catering services on selected trains.
Approximately 50,000 meals are supplied to consumers every day through IRCTC e-catering services available on its website.